Effective Date: August 23, 2025
At EstateERP, we are committed to providing a reliable and high-quality real estate software and property management software experience. This Refund and Returns Policy explains the conditions under which customers may request refunds for our digital products and services.
Digital Product Refunds
Since EstateERP is a cloud-based digital software service, refunds may be granted under the following circumstances:
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A verified technical issue that prevents access or proper usage of the software and cannot be resolved within a reasonable timeframe.
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Duplicate payments or billing errors confirmed by our support team.
How to Request a Refund
If you believe you qualify for a refund, please contact our support team within 7 days of purchase. Include your account details, invoice number, and a clear description of the issue. Our team will review your request and respond promptly.
Non-Refundable Items
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Subscriptions or services that have already been fully delivered or accessed by the user.
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Refund requests submitted after the 7-day eligibility period.
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Issues arising from incorrect usage, unsupported systems, or third-party integrations not provided by EstateERP.
Returns
Since EstateERP is a digital service, physical returns are not applicable. All features and tools are delivered electronically through your account dashboard.
Contact
For refund inquiries or assistance, please visit our Contact Page to reach us.